Warranty

Luxus warrant to repair or replace your Goods deemed to be defective due to faulty materials or workmanship free of charge for a period of 1 year. Examine your Goods carefully on delivery and report any damage to us within 72 hours. No quibbles. Our standard conditions apply.

Please note the terms of our warranty:

We will replace or repair any Goods defective due to faulty materials or workmanship free of charge within 1 year of purchase*.

Please examine your products carefully on delivery and report any damage to our Customer Services team within 72 hours. Our standard conditions apply.

When your delivery arrives, make sure you check everything carefully. Let our customer service team know about any damage within 72 hours on 0113 873 0280 or email sales@luxusbeds.co.uk.
In some instances, we may require photographic evidence to inspect your Goods. In these cases, the decision of the inspector will be final.
Sometimes we might arrange to send a furniture technician to have a look. The decision of this inspector will be final.
All reasonable efforts will be made to match fabrics where a Goods is repaired or replaced. However, a match cannot be guaranteed, no matter how soon after the original Goods is delivered.
Where repair or replacement of the Goods is not possible, we will offer you the opportunity to choose an equivalent Goods from our range. If you choose a Goods that is more expensive than the nearest equivalent we would require payment for the difference in price.
If you would like someone else to discuss your queries with us, you’ll need to give us permission to speak with them.
This warranty is non-transferable and will only apply to the original purchaser. These terms and conditions do not affect your statutory rights.
The warranty only applies within the boundaries of our usual delivery areas (UK mainland only).
Delivery can only take place within our usual delivery areas. If you have moved since your original delivery date, please let us know.

The 1 Year warranty does not apply when;

The Goods has been subjected to excessive wear and tear or misuse.
The Goods has been damaged accidentally after our delivery team have left your home.
Goods have become soiled in any way. We, therefore, suggest that on a mattress you always use a mattress protector to avoid unnecessary disputes in this area.