See our deadline date for guaranteed Christmas delivery here. 

Customer Service: 0113 873 0280

See our deadline date for guaranteed Christmas delivery here. 

Customer Service: 0113 873 0280
Home / Terms And Conditions

Terms And Conditions

These terms and conditions (together with the documents (such as the Order Confirmation) referred to in it) tell you the terms and conditions on which we supply any of the Goods or services linked to buying the Goods listed on our website to you. Please read these terms and conditions carefully and make sure that you understand them, before ordering any Goods from our site. You should understand that by ordering, you agree to be bound by these terms and conditions. Your attention is drawn in particular to the provisions of the Liability clause (clause 10) and the Force Majeure clause (clause 11).

We intend to rely upon these terms and conditions and any documents (such as the Order Confirmation) expressly referred to in the terms and conditions in relation to the subject matter of any Contract formed between us in accordance with clause 3 below. Please make sure you ask for any variations from these terms and conditions to be confirmed in writing.

Please understand that if you are unable to accept these terms and conditions, you will not be able to order any Goods from our site.

1. Information about us

  1. We operate the website https://www.luxusbeds.co.uk. Our company name is Luxus Beds Ltd, a company registered in England and Wales under company number 12196603 and with our registered office at Building 3, City West Business Park, Gelderd Road, Leeds, West Yorkshire, LS12 6LN.

2. Your status

  1. By placing an order through our site, you warrant that:

    (a) you are legally capable of entering into binding contracts, and

    (b) you are at least 18 years old;

3. How the contract is formed between you and us

  1. 3.1 Your order constitutes an offer to us to buy Goods and services linked to buying the Goods (“Order”). All Orders are subject to acceptance by us, which we are free to accept or decline at our absolute discretion. We will confirm our acceptance of your Order by sending you an email confirming our acceptance (“Order Confirmation”). The contract between us will only be formed when we send you our Order Confirmation.

  2. 3.2 We shall assign an order number to the Order and inform you of it in the Order Confirmation. Please quote the order number in all subsequent correspondence with us relating to the Order.

  3. 3.3 We have the right to revise and amend these terms and conditions from time to time to reflect changes in market conditions affecting our business, technology, payment methods, relevant laws and regulatory requirements and/or in our system's capabilities. You will be subject to the policies and terms in force at the time that you order the Goods from us, unless any change to those policies or these terms is required by law or government or regulatory authority (in which case, it will apply to orders you have previously placed that we have not yet fulfilled).

4. Cancellation

  1. 4.1 Should you wish to cancel and/or amend your Order you should contact Luxus Beds in writing (via email on sales@luxusbeds.co.uk). Please be aware that any amendments may incur a charge of £99.00.

  2. 4.2 All our Goods are bespoke and handmade to your specification. You can cancel your Order by notifying us within 24 hours after confirmation of your Order. After this period, you will not be able to cancel your Order or return the Goods once delivered unless the Goods are faulty, so please carefully consider your decision to place your Order before doing so.

  3. 4.3 We will usually refund any money received from you using the same method originally used by you to pay for your purchase.

  4. 4.4 If you wish to return the Goods to us because you consider the Goods are faulty, notify us within 72 hours and we will discuss the issue with yourselves. Should we agree the Goods are faulty we would reserve the right to discuss with you whether it would be more appropriate to repair the Goods in question or provide you with a replacement. We will notify you of your repair or replacement via email within a reasonable period of time. There will be no further charges for sending out replacements and this does not affect your warranty.

  5. 4.5 Under the provisions of clause 4.4 above. The Goods will remain your responsibility until we collect the Goods. You should also be aware of the following obligation:

    Any collection will be from the delivery address unless we agree otherwise, and we will agree with you a suitable day for collection. If you are not going to be available for collection yourself, you must notify us in advance of a nominated adult who will be present for the collection. You must ensure that on the day of collection access to the Goods is clear and free from obstruction. If you or a nominated adult are not available or the access is not clear and free of obstruction then we will not collect the Goods. Should windows or doors need to be removed to allow access, it is your responsibility to arrange this at your own cost and your own risk. We do not accept any responsibility for damage to your property during collection other than damage due to our negligence when our liability is limited to the repair of that damage with no element of betterment.

    You have a statutory duty to take reasonable care of the Goods. If you breach this duty we have a right of action against you. If any original packaging has been left with you please return the Goods with the original packaging. If the original packaging is not available, then please ensure any items to be returned are packaged in a suitable and sufficient manner so as to ensure that there is no risk of damage in transit.

  6. 4.6 In the event that you do not comply with the above obligations, we may require payment from you of all costs reasonably incurred by us which may include but is not limited to wasted collection journeys or the cost of any Goods which you have damaged or lost.

5. The goods

  1. 5.1 We will take reasonable steps to pack the Goods properly and to ensure that you receive your Order in good condition.

  2. 5.2 We will not be responsible for any defect in the Goods arising from fair wear and tear, wilful damage, accident, negligence by you or any third party, if you use the Goods in a way that we do not recommend, your failure to follow our instructions, or any alteration or repair you carry out without our prior written approval.

  3. 5.3 These terms and conditions apply to any repaired or replacement Goods we supply to you in the unlikely event that the original Goods are faulty or do not otherwise conform to these terms and conditions.

6. Product specification

  1. 6.1 Any photographs, models, samples, drawings, sizes and/or product description or advertising we issue, and any illustrations contained in our catalogues, brochures, emails or on our website are produced solely to provide you with an approximate idea of the Goods they describe and/or are representative of the finished product. All Goods are manufactured within the standard industry measurement tolerances.

  2. 6.2 Your Order is unique to you and will be supplied in accordance with the instructions and specifications as detailed in our Order Confirmation. Every effort will be made to match all colours and finishes in our stores. Notwithstanding this, all Goods are purchased and supplied, on the understanding that there may be slight dye, shade and grain variations, particularly with natural products such as wood and leather. Leather products are made from quality hides and may not be uniform in colour or texture and will show natural marks and scars. Colours may also change with age and exposure to the sun and other climatic conditions.

  3. 6.3 Where stated some images have been digitally created to illustrate the colour options available from the range. These colours will be affected by your monitor and your printer and therefore may not be 100% accurate to the finished product.

7. Delivery

  1. 7.1 All delivery times quoted at the time of Order are estimated and so cannot be guaranteed. Whilst we will make every effort to deliver within the estimated delivery time, occasionally deliveries may be affected by factors beyond our control. We will deliver to the delivery address stated in the Order and confirmed by us in the Order Confirmation. Should you wish to change the delivery address from the address given in the Order and confirmed by us in the Order Confirmation then you must have notified us and have obtained our agreement in writing to any changes in the delivery address prior to any delivery taking place.

  2. 7.2 We will contact you where applicable to arrange delivery and to ensure that full payment has been made prior to your Order being delivered. We will offer you a delivery slot. We reserve the right to charge a storage charge in the event you do not reasonably accept delivery. If you are not going to accept delivery yourself, you must notify us in advance of the nominated adult who will take delivery.

  3. 7.3 Goods will be delivered to UK mainland only.

  4. 7.4 A delivery charge may apply on certain Orders. The amount is variable depending on the Order and delivery address (when delivered to a remote area) and is made clear at the point of Order, and will be contained on our Order Confirmation.

  5. 7.5 Where you have ordered multiple Goods from us we may need to make more than one delivery to you. Where this is necessary we may charge you extra delivery costs for this. If you ask us to deliver the Order in instalments, we may charge you extra delivery costs.

  6. 7.6 Delivery of the Order shall be completed when we deliver the Goods to you.

  7. 7.7 If you fail to accept the reasonable delivery dates offered to you, then, except where this failure is caused by our failure to comply with these terms and conditions or by an event beyond our control;

    (a) We will store the Goods until delivery takes place and may charge you a reasonable sum currently £50.00 per item, per week to cover expenses. Any such charges must be cleared before delivery will take place.

  8. 7.8 It is essential that you notify us of any possible restrictions to access into your home when placing your Order so that we can perform a risk assessment. In particular, you should consider vehicle access, lifts, staircases and room access. Should windows or doors need to be removed to allow access, it is your responsibility to arrange this at your own cost and at your own risk.

  9. 7.9 We recommend that you do not dispose of your existing bed until the new one has been delivered.

  10. 7.10 We deliver only to the first floor of any house/apartment block, except when arranged separately within the Order and confirmed in the Order Confirmation. Any such arrangement may incur an additional charge that we shall advise you.

  11. 7.11 You must ensure that you or a nominated adult with (if we so request in order to prevent fraudulent activity) appropriate ID (driver's licence or passport) are available on the day and the point of delivery to sign for the Goods.

  12. 7.12 You must also ensure that on the day of delivery access to your preferred location of the Goods is clear and free of any obstruction. If you or a nominated adult are not available or the access is not clear and free of any obstruction, then we will not deliver your Goods. This will result in redelivery of your Goods and a further delivery charge will be levied.

  13. 7.13 Goods intended to be assembled by you will not be unpacked at the point of delivery.

  14. 7.14 We do not accept any responsibility for damage to your property during delivery other than damage due to our negligence when our liability is limited to the repair of that damage with no element of betterment.

  15. 7.15 Any delivery discrepancies must be reported 72 hours after delivery. On arrival, if the packaging appears damaged it is recommended that this is marked on the delivery note before you sign.

8. Title and risk

  1. 8.1 The Goods will be your responsibility from the time of delivery.

  2. 8.2 Ownership of Goods will only pass to you when we receive payment in full of all sums due for the Goods, including delivery charges.

9. Price and payment

  1. 9.1 The price of the Goods will be as quoted on our site from time to time. The delivery charge will be as set out in clause 7.4 above.

  2. 9.2 The prices of Goods exclude VAT.

  3. 9.3 The prices of Goods and delivery charges are liable to change at any time, but the changes will not affect Orders in respect of which we have already sent you an Order Confirmation.

  4. 9.4 We will require payment in full of the value of the Order and any delivery costs at the time the Order is made.

  5. 9.5 Payment for all Goods must be made by debit or credit card, including American Express.

  6. 9.6 While we try and ensure that all prices are accurate, errors may occur. If we discover an error in the price of Goods you have ordered we will inform you as soon as possible and give you the option of reconfirming your Order at the correct price or cancelling it. If we are unable to contact you we will treat the Order as cancelled. If you cancel within the cancellation period (as stated in clause 4.2), you will receive a full refund within 30 days.

  7. Finance

    9.7 In cooperation with Klarna Bank AB (publ), Sveavägen 46, 111 34 Stockholm, Sweden, we offer you the following payment methods. Payment is to be made to Klarna.

  8. (a) Pay in 30 days: The payment period is 30 days from shipment of the goods or tickets/ availability date of the service. You can find the complete terms and conditions for the markets where this payment method is available here: United Kingdom. 

  9. (b) Financing: With the financing service from Klarna you can pay your purchase in flexible or fixed monthly instalments according to the conditions stated in the checkout. The instalment payment is due at the end of each month after submission of a separate monthly invoice by Klarna. Further information regarding Slice It including terms and conditions and Standard European Consumer Credit Information you can find here for the markets where this payment method is available: the United Kingdom.

  10. The payment methods are only available in case of a positive credit assessment. For this purpose, during the order process and handling of your purchase, we forward your data for an address and credit check to Klarna. We can only offer you the payment methods available based on the result of the credit check. General information about Klarna and the user terms per country can be found on klarna.com. Your personal data is handled in accordance with applicable data protection law and in accordance with the information in Klarnas privacy statement.

10. Our liability

  1. 10.1 Subject to clause 10.2 and clause 10.3, if either of us fails to comply with these terms and conditions, neither of us shall be responsible for any losses that the other suffers as a result, except for those losses which are a foreseeable consequence of the failure to comply with these terms and conditions at the time we entered into a contract with one another.

  2. 10.2 We only supply the Goods for domestic and private use. You agree not to use the Goods for any commercial, business or resale purpose, and we have no liability to you for any consequential loss, loss of profit, loss of business, business interruption, or loss of business opportunity.

  3. 10.3 Nothing in this agreement excludes or limits in any way our liability for:

    (a) death or personal injury caused by our negligence;

    (b) fraud or fraudulent misrepresentation;

    (c) any breach of the obligations implied by section 12 of the Sale of Goods Act 1979 or section 2 of the Supply of Goods and Services Act 1982;

    (d) defective products under the Consumer Protection Act 1987; or

    (e) any other matter for which it would be illegal or unlawful for us to exclude or attempt to exclude our liability.

11. Events outside our control

  1. 11.1 We will not be liable or responsible for any failure to perform, or delay in performance of, any of our obligations under a Contract that is caused by events outside our reasonable control (Force Majeure Event).

  2. 11.2 A Force Majeure Event includes any act, event, non-happening, omission or accident beyond our reasonable control and includes in particular (without limitation) the following:

    (a) strikes, lock-outs or other industrial action

    (b) civil commotion, riot, invasion, piracy, terrorist attack or threat of terrorist attack, war (whether declared or not) or threat or preparation for war;

    (c) inclement weather, fire, explosion, storm, flood, earthquake, subsidence, epidemic or other natural disasters;

  3. 11.3 Our performance under any Contract is deemed to be suspended for the period that the Force Majeure Event continues, and we will have an extension of time for performance for the duration of that period. We will use our reasonable endeavours to bring the Force Majeure Event to a close or to find a solution by which our obligations under the Contract may be performed despite the Force Majeure Event. Should the Force Majeure Event continue for a period of more than 3 months then either party will have the right to terminate any contract that exists between ourselves forthwith without any further liability to the other party apart from providing you with a refund if you have not received the Goods.

12. Transfer of rights and obligations

  1. You may not transfer any of your rights or obligations under these terms and conditions to another person without our prior written consent, which we will not withhold unreasonably. We can transfer all or any of our rights and obligations under these terms and conditions to another organisation, but this will not affect your rights under these terms and conditions.

13. Written communications

  1. Applicable laws require that some of the information or communications we send to you should be in writing. When using our site or telephone sales system, you accept that communication with us will be mainly electronic. We will contact you by email or provide you with information by posting notices on our website. For contractual purposes, you agree to this electronic means of communication and you acknowledge that all contracts, notices, information and other communications that we provide to you electronically comply with any legal requirement that such communications be in writing. This condition does not affect your legal rights.

14. Notices

  1. All notices given by you to us must be given to Luxus Beds at sales@luxusbeds.co.uk. We may give notice to you at either the email or postal address you provide to us when placing an order, or in any of the ways specified in clause 13 above. Notice will be deemed received and properly served immediately when posted on our website, 24 hours after an email is sent, or three days after the date of posting of any letter (if sent from the UK). In proving the service of any notice, it will be sufficient to prove, in the case of a letter posted in the UK, that such letter was properly addressed, stamped and placed in the post and, in the case of an e-mail that such e-mail was sent to the specified email address of the addressee.

  2. General

  3. 14.1 If any court or competent authority decides that any of the provisions of these terms and conditions are invalid, unlawful or unenforceable to any extent, the term will, to that extent only, be severed from the remaining terms, which will continue to be valid to the fullest extent permitted by law.

  4. 14.2 If we fail, at any time while these terms and conditions are in force, to insist that you perform any of your obligations under these terms and conditions, or if we do not exercise any of our rights or remedies under these terms and conditions, that will not mean that we have waived such rights or remedies and will not mean that you do not have to comply with those obligations. If we do waive a default by you that will not mean that we will automatically waive any subsequent default by you. No waiver by us of any of these terms and conditions shall be effective unless we expressly say that it is a waiver and we tell you so in writing.

  5. 14.3 A person who is not a party to these terms and conditions shall not have any rights under or in connection with them under the Contracts (Rights of Third Parties) Act 1999.

  6. 14.4 These terms and conditions shall be governed by English law and we both agree to the non-exclusive jurisdiction of the English courts.